Last Updated: June 17, 2026

Conexem (“we,” “us,” or “our”) operates the cloud-based revenue cycle management and medical-legal SaaS platform (the “Services”). We are committed to protecting the privacy and security of the personal information and data entrusted to us by our clients (“Client,” “you”) and their authorized users.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website at https://conexem.com/ and our associated Services.
1. Information We Collect
We collect information that identifies, relates to, describes, or could reasonably be linked with a particular individual (“Personal Information”). This includes:
Account Information: Name, business email address, phone number, billing address, and login credentials when you register for an account.
Client Operations Data: Data uploaded by our Clients to utilize the Services, which may include operational billing data, insurance claim details, and Protected Health Information (PHI) regarding patients.
Usage and Device Data: IP addresses, browser types, operating systems, and information about how you interact with our Platform via cookies and tracking technologies.
2. Protected Health Information (PHI) & HIPAA
Our collection, use, and disclosure of patient data and Protected Health Information (PHI) are strictly governed by the Health Insurance Portability and Accountability Act (HIPAA) and applicable state laws.
We process patient information solely on behalf of our Clients in our capacity as a Business Associate.
Our handling of PHI is restricted by the specific terms of the Business Associate Agreement (BAA) executed between Conexem and each respective Client, which overrides any conflicting provision in this generic Privacy Policy.
3. How We Use Your Information
We use the information we collect to:
Provide, maintain, optimize, and secure our SaaS platform and Services.
Process transactions, manage billing, and maintain account records.
Respond to customer service requests and technical support inquiries.
Send transactional or operational notifications, alerts, and requested SMS updates.
Comply with legal obligations and enforce our Terms of Service.
4. Sharing and Disclosure of Information
We do not sell, rent, or trade your Personal Information to third parties. We may share information under the following limited circumstances:
With Service Providers: We may share information with trusted third-party vendors and hosting providers who assist us in operating our Platform and providing the Services, subject to strict confidentiality agreements.
For Legal Compliance: We may disclose information if required to do so by law, subpoena, or government regulation.
SMS Opt-In Data Exclusion: Notwithstanding any other provision in this Privacy Policy, mobile phone numbers, SMS consent, and opt-in data collected for text messaging purposes will not be shared, sold, or rented to any third parties, affiliates, or partners for marketing or promotional purposes.
5. Security of Your Data
We implement industry-standard administrative, physical, and technical security measures designed to protect your data from unauthorized access, loss, misuse, or alteration. This includes data encryption both in transit and at rest. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your jurisdiction, you or your users may have the right to access, correct, amend, or delete your personal account information. You may also opt-out of receiving operational or automated communications from us at any time by contacting us or following the unsubscribe/STOP instructions provided in those messages.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: privacy@conexem.com